Frequently asked questions

What qualifications and training do Hopeful Hearts Ltd team members have?

All Hopeful Hearts Ltd team members are fully trained and experienced healthcare and social care professionals. They maintain a high level of professionalism, understand their duties of care, and work diligently to provide person-centered, effective, and safe support.

How does Hopeful Hearts Ltd handle discharges from their service?

All discharges from Hopeful Hearts Ltd are conducted in consultation with the individual and, where appropriate, their representatives. Discharges are planned and executed in a safe manner to ensure the well-being of the individual.

What kind of training do Hopeful Hearts Ltd team members receive?

Hopeful Hearts Ltd team members receive comprehensive training, including: Children First, Person-Centred Planning, Positive Behaviour Support, Managing Challenging Behaviour, Manual Handling, Safeguarding, Risk Assessment, Basic First Aid, Fire Safety Awareness, Hand Hygiene, Infection Control, Food Hygiene, Intimate Care, Personal Protective Equipment, and Autism Awareness. This training ensures they meet the assessed needs of each individual

How can I make a complaint to Hopeful Hearts Ltd?

Complaints can be made either verbally or in writing to the Complaints Officer. The Complaints Officer is identified on the easy-read guide for individuals. A complaints form is available to all individuals of Hopeful Hearts Ltd.

Get in touch

Hopeful Hearts

Hours

Address

21 Lakeview, The Fairgreen, Cavan, Co. Cavan,

Flexible times on availability